What information do I collect?
When you fill in my contact form, I collect the details you give me: your first and last name, your phone number, your email address, your suburb, the type of business you run, your business name if you add it, what you want help with, and anything you type in the message box. Your phone number and email are the main ways I have to get back to you. When you browse the site, I use privacy-friendly analytics that count visits and page views without cookies and without identifying you. I do not collect sensitive information, and I do not knowingly collect anything from children.
How do I use your information?
I use your details to reply to your enquiry, give you a quote, arrange a time to meet, and provide the marketing services you ask me for. I also keep records of the work we do together. I only use your details for the reason you gave them to me. I will not add you to a marketing list without your say-so.
Who do I share it with?
I use a small number of trusted business tools to run my work: an email service to receive your enquiry, and a customer relationship management (CRM) tool to keep track of leads and follow up. Your details are stored in those tools so I can do the job. I never sell your information, and I never share it for someone else's advertising. I may share information only if the law requires it.
How is your information kept safe?
Your details are held in the business tools described above, which are protected by passwords and access controls. The website sends your form over an encrypted (HTTPS) connection. No system is ever perfectly secure, but I take reasonable steps to protect your information.
How long do I keep it?
I keep enquiry and client details for as long as I need them to do the work and to meet my record-keeping and tax obligations. When I no longer need them, I delete them.
What are your rights?
You can ask me what information I hold about you, ask me to correct it, or ask me to delete it. Call or text me and I will sort it out. These rights line up with the Australian Privacy Principles.
Does this site use cookies?
No. This site does not use tracking cookies or advertising cookies. The analytics I use counts page views and visits anonymously so I can see which pages are useful. It does not follow you around the web.
What if this policy changes?
If I change how I handle your information, I will update this page and change the date at the top. The version on this page is always the current one.